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PRIVACY POLICY
Welcome to InstaService!
InstaService values your privacy and the protection of your personal data. This privacy policy describes what information we collect from you, how we collect it, how we use it, how we obtain your consent, how long we keep it in our databases and, if necessary, with whom we share it.
By using the platform and services, you are accepting the practices described in this privacy policy. Your use of the platform is also subject to our terms and conditions. In this privacy policy, the words "platform" refers to the InstaService mobile application and the InstaService website together, "we", "us", "our", and "InstaService" refers to InstaService, and "you" and "user", refers to you, the InstaService user (Service Providers, Customers and Business Owners).
This privacy policy may change from time to time. Your continued use of the platform and services after we make changes to this privacy policy will be deemed acceptance of those changes, so please check this policy periodically for updates. This privacy policy has been developed and is maintained in accordance with all applicable state and federal laws and regulations.
1. GENERAL INFORMATION
The personal data of users that are collected and processed through:
InstaService mobile application (Available on Google Play and App Store).
instaservice.com
Will be under the responsibility and in charge of:
InstaService.
contact@instaservice.com
2. HOW WE OBTAIN YOUR CONSENT
When you use the platform, you register as a user (Service Providers, Customers and Business Owners), publish your profile and services (Service Providers and Business Owners), make a service request and pay for a service (Customers), add a Service Provider as an employee of the business (Business Owners), use the functionalities available on the platform, use the feedback system, contact us through our contact details and provide us with personal information to communicate with you, you consent to our collection, storage and use of your information under the terms set out in this privacy policy.
3. TYPES OF INFORMATION COLLECTED
The information we collect from our users helps us to continually improve the user experience on the platform. These are the types of information we collect:
Information you provide to us. You provide information when you use the platform, register as a user (Service Providers, Customers and Business Owners), publish your profile and services (Service Providers and Business Owners), make a service request and pay for a service (Customers), add a Service Provider as an employee of the business (Business Owners), use the functionalities available on the platform, use the feedback system, contact us through our contact details and provide us with personal information to communicate with you. As a result of those actions, you may provide us with the following information:
Full name
Profile picture
Date and place of birth
Password
Phone number
Address
Professional information.
Employment information.
Financial information.
Information Collected Automatically (website): As you browse our website, certain usage data is automatically collected. These include technical information such as the IP address of your device, the type and version of your browser, the specific pages you visit on our website, the date and time of your access, the amount of time you spend on those pages, and other diagnostically relevant data.
In the case of access via mobile devices, we also collect information specific to these devices. This may include, but is not limited to, the type of mobile device used, its unique identifier, the IP address of the device, the mobile operating system and the type of mobile browser, along with other identifiers and diagnostic data.
In addition, we collect information that your browser automatically provides each time you visit our website or access our website using a mobile device.
Information Collected Automatically (application): InstaService automatically collects certain types of information during users' use of the application. This collection includes technical data such as device type, operating system, device settings, application usage and interaction preferences. This information is essential to improve the functionality and performance of the application, as well as to customize the user experience and ensure system compatibility. All data collected is handled in accordance with our privacy policy, ensuring its protection and confidentiality.
Background check (Service Providers and Business Owners): To ensure the safety and reliability of our platform, we require all Service Providers and Business Owners to undergo a background check before they can offer and provide their services. This check is essential to maintain the integrity and security of our community. Accordingly, Service Providers and Business Owners will be required to provide certain personal information necessary to conduct this background check. Such information will be processed and used solely for the purpose of conducting the background check. It is important to note that, in order to conduct this background check, we will share the necessary information with a third party background check company or service. This third party will act in accordance with applicable data protection regulations and undertakes to treat the information received with the utmost confidentiality and security and for the sole and exclusive purpose of performing the check.
User Content: InstaService collects and processes user content, which includes data and information entered on our platform, solely for the provision and improvement of our services. We are committed to maintaining the confidentiality and security of this content, and will not share it with third parties except as required by law or for the operation of the service. Users have the right to access, modify and request deletion of their information, in accordance with our data retention policies and applicable law. Use of our platform implies consent to the processing of this data as described in this policy.
Payment information: Your credit card or payment card details will be processed by the payment processors available on the website (Stripe), who will process and store your data securely and for the sole purpose of processing transactions within the platform. InstaService reserves the right to engage any available payment processor.
See Stripe's privacy policy here:
Social Media: On our platform you will find links and functions linked to different social networks, where you can share your information. It is advisable to consult the privacy and data protection policy of each social network used on our platform.
Facebook: https://www.facebook.com/privacy/explanation
Instagram: http://instagram.com/about/legal/privacy/
X (Twitter): https://twitter.com/privacy
YouTube: https://policies.google.com/privacy
Nextdoor: https://help.nextdoor.com/s/article/Privacy-Policy
Contact information: We may access some personal information about the user, such as name and email address, when the user or any third party communicates with us through our contact information. Personal information provided through our contact information is not stored on any InstaService server and will be stored on the respective server of our email service.
4. HOW LONG WE KEEP YOUR DATA
Personal data provided by users through the platform will be retained for the time necessary to provide the functionalities available on the platform, fulfill the legitimate purposes described in this policy or until the user closes the user account or requests the deletion of their data. InstaService may retain personal data for a longer period provided that the user has consented to such processing, as long as such consent is not withdrawn. In addition, InstaService may be obliged to retain personal data for a longer period provided that this is required for compliance with a legal obligation or by order of an authority. Once the retention period has expired, the personal data will be deleted. Therefore, the right of access, the right of deletion, the right of rectification and the right to data portability cannot be asserted after the retention period has expired.
5. HOW WE USE YOUR INFORMATION (LEGITIMATE PURPOSES)
In general, we use the information we collect primarily to provide, maintain, protect and improve our platform and to provide the functionalities available on the platform appropriately. We use personal information collected through our platform as described below:
Provide the mobile application (Available on Google Play and App Store).
Registration and creation of user profiles.
Send the one-time verification code (OTP) to the user's cell phone or email.
Perform background checks on Service Providers and Business Owners.
Provide the functionalities available on the platform.
Process service requests from Customers.
Search and assign Service Providers to Clients' service requests.
Facilitate communication between users.
Facilitate transactions between users for services.
Send payments made by Customers to Service Providers and Business Owners.
Provide our feedback system.
Facilitate the connection between Service Providers and Business Owners.
Send notifications to users by mail, email or SMS related to the use of the platform.
Understand and improve your experience using our platform and services.
Respond to your comments or questions through our contact information.
Send you related information, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages.
Send you relevant information about InstaService.
InstaService marketing purposes.
Link or combine your information with other data we obtain from third parties to help us understand your needs and provide you with better service.
Protect, investigate and deter fraudulent, unauthorized or illegal activities.
6. LOCATION DATA USAGE
The InstaService Pro app collects and uses location data from service providers to enhance operational efficiency and improve user experience. This disclosure outlines how and why we use this data, fulfilling our commitment to transparency and compliance with legal requirements.
How We Use Location Data:
Live Tracking: The InstaService Pro app collects location data to enable live tracking of service providers by customers. This feature helps customers know the estimated time of arrival and track the service provider's journey in real time.
Efficient Job Management: Location data is used to assign jobs efficiently, matching service providers with customer requests based on proximity.
Timely Reminders: The app uses location data to send timely reminders to ensure service providers reach their destinations on time and manage their schedules effectively.
Collection Methods:
Location Data: We collect precise and approximate location data from Service Provider’s mobile devices when the InstaService Pro app is running in the foreground (app open and on-screen) or background (app open but not on-screen). This ensures that service providers are always ready to receive job notifications and that customers can receive updates without any delays.
Customers who use the InstaService app without enabling the collection of location data from their mobile devices may experience issues. For example, a customer who has not enabled precise location data will have to enter their service address manually.
Data Privacy and Security:
Control and Transparency: Service providers can view and control location settings within the app. They can also choose when to share their location based on their preferences and privacy concerns.
Data Security: We implement robust security measures to protect location data against unauthorized access and breaches. Data is encrypted during transmission and storage.
Additional Use of Data: If we extend the use of this data for ads or to support advertising, the methods and purposes will be clearly stated here. Currently, we do not use this data for any advertising.
By using the InstaService Pro app, you consent to the collection and use of the location data described above. This policy is designed to be clear and straightforward to ensure that all service providers understand our data practices and their implications.
7. HOW WE SHARE INFORMATION
Information about our users is an important part of our business, and we are not in the business of selling it to third parties. We share customer information only as described below.
Third-Party Service Providers. We use third party services to perform certain functions on our platform. Some of these functions and services include: website creation and hosting, payment processing (Stripe), background checks, sending emails, sending SMS messages, chat services, messaging services, and data tracking and analysis services on the platform.
These third-party services and tools may have access to personal information needed to perform their functions, but may not use that information for other purposes. Information shared with these third-party services will be treated and stored in accordance with their respective privacy policies and our privacy policy.
Marketing: By using our services and platform, you consent to the use of your personal information, including name and email address, for the sole purpose of receiving marketing communications about our platform and services. InstaService respects your privacy and does not share this information with unaffiliated third parties. If you wish to stop receiving marketing communications, you can unsubscribe at any time by using the "unsubscribe" option available in the same marketing emails or by sending your request through our contact information.
SMS text messages. By using our platform and the services available on the platform, you consent to the sending of text messages (SMS) to the phone number provided by the user during registration. These messages will be sent by us or through third party services, and will include relevant information about the services and functionalities available on the platform. We undertake to use your telephone number exclusively for these purposes and will not share it with other entities for promotional activities without your explicit consent. You may unsubscribe from receiving these messages at any time by following the instructions provided in the messages you receive.
Business Transfers. In the event InstaService creates, merges with, or is acquired by another entity, your information will likely be transferred. InstaService will send you an email or post a prominent notice on our platform before your information becomes subject to another privacy policy.
Protection of InstaService and Others. We release personal information when we believe release is appropriate to comply with the law, enforce or apply our terms and conditions and other agreements, or protect the rights, property, or safety of InstaService, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
Anonymous Information. InstaService uses anonymous browsing information collected automatically by our servers primarily to help us administer and improve the platform. We may also use aggregated anonymous information to provide information about the platform to potential business partners and other unaffiliated entities. This information is not personally identifiable.
8. DATA BREACH NOTIFICATIONS
In the event of a security breach that compromises the confidentiality of the personal data of our users, InstaService undertakes to notify those affected in a timely manner. This notification will be made through the means of contact that have been provided by the user on our platform. We will take all reasonable measures to protect the information and remedy any situation that compromises the security of your data.
9. INTERNATIONAL DATA TRANSFER
By using our platform, you agree that your personal data may be transferred and processed outside the United States, where data protection laws may differ. InstaService is committed to taking the necessary steps to ensure that your data is treated in accordance with applicable privacy standards and is adequately protected during any international transfer.
10. PROTECTION OF YOUR INFORMATION
We grant access to your personal information only to those outside persons or services that have a legitimate need to know it and in accordance with our privacy policy. We adhere to industry-recognized security standards to protect your personal information, both during transmission and in storage. However, it is important to note that no method of transmission over the Internet or electronic storage is foolproof and 100% secure. Therefore, while we at InstaService strive to implement commercially viable data protection methods, we cannot ensure absolute security of your personal information. We undertake not to sell, distribute or transfer your personal data to unauthorized third parties, unless we have your explicit consent or are required by law to do so.
11. RIGHTS
Users who provide information through our platform, as data subjects, have the right to access, rectify, download or delete their information, as well as to restrict and oppose certain processing of their information. While some of these rights apply generally, others only apply in certain limited circumstances. These rights are described below:
Access and portability: to access and know what information is stored on our servers, you can send us your request through our contact information.
Rectification, restriction, limitation and deletion: You may also rectify, restrict, limit or delete much of your information.
Right to be informed: Users of our platform will be informed, upon request, about what data we collect, how it is used, how long it is kept and whether it is shared with third parties.
Object: Where we process your data based on our legitimate interests, as explained above, or in the public interest, you may object to this processing in certain circumstances. In such cases, we will stop processing your information unless we have legitimate grounds to continue processing it or where necessary for legal reasons.
Withdraw consent: Where you have previously given your consent, for example to allow us to process and store your personal information, you have the right to withdraw your consent to the processing and storage of your information at any time. For example, you can withdraw your consent by updating your settings. In certain cases, we may continue to process your information after you have withdrawn your consent if we have a lawful basis for doing so or if your withdrawal of consent was limited to certain processing activities.
Complaint: If you wish to lodge a complaint about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local supervisory authority. Users may exercise all of these rights by contacting us via the contact information or contact page.
Rights related to automated decision-making, including profiling: Users may request that we provide them with a copy of the automated processing activities we conduct if they believe that data is being unlawfully processed.
Users or holders of personal data provided through the platform may exercise these rights over their personal data at any time and without limitation by sending their request through our contact information. The request to exercise their rights will be attended and answered within a maximum period of 10 working days.
12. RIGHT OF EDITING AND DELETION
We are committed to ensuring that our users maintain full control over their data. We therefore grant users the explicit right to modify or delete any information they have provided to the platform.
Users can exercise this right directly through their user account, by facilitating the editing or deletion of data such as their personal information, profile information, services, etc. In the event that certain requests cannot be handled through the user's account, users may contact us through our contact information to make the necessary edits or deletions.
Our approach is designed to ensure that users have constant and effective control over their data, allowing them to manage their information in a way that protects their privacy and autonomy.
13. PROTECTION OF CHILDREN'S ONLINE PRIVACY
We comply with national and international data protection regulations regarding the protection of children's personal data. Our platform and services are intended for persons over the age of 16, so we do not collect any information from persons under the age of 16. If we become aware that a child under the age of 16 has provided us with personal information, we will take steps to delete such information.
14. THIRD PARTIES
Except as expressly included in this privacy policy, this document addresses only the use and disclosure of information InstaService collects from you. If you disclose your information to others, whether other users or InstaService vendors, different rules may apply to their use or disclosure of the information you disclose to them. InstaService does not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. InstaService is not responsible for the privacy or security practices of another Internet platform, including those linked to or from the InstaService platform. Please review the privacy policies of third-party websites or services that you access through the InstaService platform.
15. CHANGES TO PRIVACY POLICY
We reserve the right to change our privacy policy at any time. Changes will be notified to our users, clients or patients in a timely manner and posted on the website. Your continued use of our website and our services following these changes constitutes acceptance of the changes.
16. CONTACT INFORMATION
If you have questions or concerns about this privacy policy and the treatment and security of your data, please contact us through our contact forms or by using the following contact information
InstaService.
contact@instaservice.com
+1 (408) 819-1883
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